I. Introduction

This Privacy Policy applies to FFZO, an application dedicated to the global flower market. It aims to explain to you how we collect, use, store, and share your personal information, as well as the rights you have over this information. Please read this Privacy Policy carefully before using FFZO. If you use or continue to use FFZO, it means you agree that we will collect, use, store, and share your relevant information in accordance with this Privacy Policy. If you have any questions about this Privacy Policy, please contact us through the contact information provided.

II. How We Collect and Use Your Personal Information

(A) Ways and Scenarios of Information Collection

1.Account Registration: When you register an account on FFZO, we will collect your mobile phone number, email address, username, password, and other information to create and manage your account. This information is necessary for you to use the basic functions of FFZO. If you refuse to provide it, you may not be able to register or use some core functions.

2.Using Services: During your use of FFZO's services, we may collect the following information: 

1.Order Information: When you place an order to purchase flowers from the global market, we will collect your recipient's name, delivery address (including international addresses), contact phone number, order number, product information, purchase time, payment amount, and payment method. This information is used to process orders, arrange international deliveries, and provide after - sales services.

2.Payment Information: If you use a third - party payment platform for payment, we will collect payment - related information such as the transaction order number and payment amount. However, we will not collect sensitive payment information such as your bank card number, which is handled by the third - party payment institution.

3.Browsing and Search Information: We will record your browsing and search history on FFZO to provide you with more personalized product recommendations from the global flower market. This information usually cannot identify you individually, but it may be identifiable when combined with other information.

3.Accessing Third - Party Services: FFZO may access third - party services, such as international shipping partners, global payment gateways, and social media sharing platforms. When you use these third - party services, they may collect your relevant information. Please refer to the privacy policies of the third parties for specific information collection. Some of the third - party services we access and the information they may collect are as follows: 

1.International Shipping Partners: May collect your delivery address, recipient information, and order details for shipping purposes.

2.Global Payment Gateways: Collect payment - related information to process transactions securely.

3.Social Media Sharing Platforms: May collect your account information if you choose to share your FFZO activities on these platforms.

(B) Purposes of Information Use

1.Providing Services: We use your personal information to provide you with services such as global flower purchase, international delivery, and customer service, ensuring that you can use all functions of FFZO smoothly.

2.Ensuring Transaction Security: By collecting and analyzing your device information, browsing information, and historical order information, we can identify and prevent fraud, brushing, and other improper behaviors in the global market, ensuring the security and fairness of transactions.

3.Improving Service Experience: We will use your usage data to analyze user behavior and preferences in the global flower market to optimize the functions and interface of FFZO and provide more personalized services and recommendations.

4.Conducting Market Research: We may use your information for market research in the global flower industry to understand user needs and satisfaction, and continuously improve and perfect our products and services.

III. How We Entrust, Share, Transfer, and Publicly Disclose Your Personal Information

(A) Sharing Your Personal Information

1.Sharing with Third - Party Partners: To provide you with more comprehensive services in the global market, we may share your personal information with third - party partners, such as international shipping companies, global payment institutions, and flower suppliers from different countries. We will sign strict confidentiality agreements with partners, requiring them to process your information in accordance with our instructions and applicable international laws. For example, we will share order information with international shipping companies so that they can deliver flowers to you across the globe, and share payment information with global payment institutions to complete the payment process.

2.Sharing in Specific Business Scenarios: In certain specific business scenarios, such as joint marketing activities with international flower brands, we may share some of your information, such as your name and email address, with partners, but we will obtain your consent in advance.

(B) Transferring Your Personal Information

In the event of a merger, acquisition, or asset transfer involving international entities, we may transfer your personal information to the relevant third party. In this case, we will require the new controller to continue to comply with this Privacy Policy and protect the security of your personal information in accordance with international data protection standards.

(C) Publicly Disclosing Your Personal Information

We will only publicly disclose your personal information in the following situations:

1.With your explicit consent or authorization;

2.In accordance with the requirements of international laws and regulations, such as at the request of international judicial or administrative authorities;

3.To safeguard the public interest or public safety on a global scale.

IV. How We Protect Your Personal Information

(A) Technical and Data Security Measures

We use a variety of security technologies and measures to protect your personal information, such as encryption technology, access control, and data backup. We will encrypt sensitive information to ensure its security during international transmission and storage. At the same time, we will regularly conduct security checks and evaluations on the system to detect and fix security vulnerabilities in a timely manner, taking into account the different security requirements of various countries.

(B) Security Certification

We will obtain relevant international security certifications to ensure that our information security management complies with global industry standards and international laws and regulations.

(C) Handling Security Incidents

If a security incident occurs, we will take timely measures to handle it, such as notifying affected users globally and cooperating with relevant international departments in investigations. We will notify you of the occurrence of the security incident, the information that may be affected, the measures we have taken, and the protective measures you can take within a reasonable time, considering different time zones.

V. How You Can Manage Your Personal Information

(A) Accessing and Correcting Your Personal Information

You can access and correct your personal information through the account settings page of FFZO. If you find that the information we process about you is inaccurate or incomplete, you have the right to request us to correct it.

(B) Deleting Your Personal Information

Under the conditions of relevant international laws and regulations, you can request us to delete your personal information. After you delete the information, we will process it within a reasonable time, but it may not be possible to delete all copies immediately due to technical reasons and international data storage requirements.

(C) Revoking Your Consent

You can revoke your previous consent at any time. After revoking your consent, we will no longer collect and use your information based on that consent, but the information that has already been processed will not be affected.

(D) Responding to Your Requests

We will respond to and process your requests within a reasonable time after receiving them. If your request involves complex international situations or requires more time for processing, we will communicate with you in a timely manner and explain the situation.

VI. How We Store Your Personal Information

(A) Storage Methods and Periods

We will store your personal information on secure servers located in different countries to ensure compliance with local data storage laws. The storage period is determined according to the purpose of processing and the requirements of international laws and regulations. Generally, we will delete your information in a timely manner after achieving the processing purpose. However, in some cases, we may need to retain it for a longer time, such as to comply with international laws, resolve disputes, or meet tax and accounting requirements.

(B) Storage Location

We may store your personal information in multiple countries around the world. We will take appropriate measures to ensure the security of information during cross - border transmission and storage and comply with the data protection laws of relevant countries and regions.

VII. How We Use Cookies and Other Technologies

We may use cookies and other similar technologies to collect and store your information to improve your user experience in the global flower market. You can refuse or manage the use of these technologies through your browser settings. If you refuse to use these technologies, it may affect your use of some functions of FFZO.

VIII. Information We May Send to You

We may send you information related to FFZO's services, such as international order notifications, global promotional activities, and service updates. You can choose whether to receive this information through the settings.

IX. Protection of Minors

We attach great importance to the protection of minors' personal information globally. If we find that we have collected personal information of minors, we will delete the relevant information in a timely manner and take appropriate measures to ensure the protection of minors' rights in accordance with international child protection laws.

X. How We Update and Modify This Policy

We may update and modify this Privacy Policy according to international business development, changes in international laws and regulations, etc. We will publish the updated policy on FFZO and notify you in an appropriate way, considering different languages and communication channels used by our global users. If you continue to use FFZO, it means you agree to accept the updated policy.

XI. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy or your personal information, you can contact us through the following methods:

Customer service email: [Specific email address]

Customer service phone: [Specific phone number] (with international dialing code) We will reply to your inquiries and feedback within a reasonable time, taking into account different time zones.